SUBSCRIPTION FAQ

Answers to all your questions about our subscription line!

When will my orders ship?

  

Your subscription orders will ship on a synchronized date every month, corresponding to the day of the month you started your subscription. If you started your subscription on the 20th, then it will be shipped on that day for each cycle, or the following business day if it falls on a weekend/ or holiday.

 

How do I save my credit card for my orders?

 

In order to continue receiving your subscription order after your first order, you must save your credit card on file with us through your customer account here at pacarichocolate.us. First, you must create a customer account with us when you order your subscription, if you don’t have an account already. Once you are logged in, visit the account tab and then click on “payment methods”. Here is where you will save your card information (please do this using a chrome browser in order for it to be successful). If you ever need to change your credit card on file in the future, you can easily do it through the payment methods tab on your account.

 

 

When will I be charged for my subscription?

 

You will be charged for your subscription on the same day every month, or bi-monthly, or quarterly depending on your subscription type. The day you are charged will be consistent with the day you originally signed up for the subscription.

 

 

Can I choose my chocolate bars?

 

The subscription packages, are all surprise boxes. Each cycle, you will receive a surprise of different bars we choose. This is a unique and fun way to try new bars while receiving them on a cycle! All raw bar subscription options will include only raw bars, while the other bar subscriptions will include all NON-Raw bars.

 

Do I have to pay for shipping?

  

No! All subscription orders will include free complimentary shipping, shown at time of checkout! You must create a customer account on our website to order a subscription, and to also receive the free shipping.

 

How can I track my subscription order? 

 

You will receive an email when each order has shipped, which will include a tracking number for you to track your order.

 

Is there a fee to cancel my subscription?

 

No! After your first order, you can cancel your subscription at anytime by following the instructions below. 

 

How do I cancel my subscription?

 

To cancel your subscription, please email us at orders@pacarichocolate.us and include "CANCEL SUBSCRIPTION" in the subject line. In the email please write that you would like to cancel your subscription and include your name as well. All cancellation emails must be sent through the email connected to your subscription account, otherwise they will be considered invalid. Subscription cancellation notices are accepted for the following billing cycle. For example, if you cancel your subscription on July 15th you will continue receiving your subscription up until August 15th if your renewal falls in between this timeline.

 

How do I register a new credit card with my account?

 

In order to update your card, you must log in to your account and simply update your new card to assure you continue to receive your subscriptions!

 

Can I pause my subscription?

  

Currently you can not pause your subscription. We are working to make this option possible for the future. Stay tuned...

More questions?!

 

Email us at orders@pacarichocolate.us !